For patients
Payments, refunds and your details
What you pay and when, how refunds work, and why we ask for each detail.
Paying
- You pay the full appointment fee when you book, so there's nothing to pay at the clinic.
- Free to cancel or change until 24 hours before. After that, or if you miss the appointment, the full appointment fee is charged.
- Refunds go back to the card you paid with and take 5 to 10 working days to appear.
- Extra treatments: If your practitioner suggests an extra treatment, such as shockwave or laser, it's only given if you agree, and it's charged on top of the appointment fee to the card you paid with.
- Your card is kept securely by Stripe, our payment provider. BodyMed never sees or stores your full card number.
What we ask for, and why
We ask everyone for the same details, so your patient record is complete before you arrive. If you've booked online before and pay with your saved card, we only ask for anything we're missing.
| We ask for | Why |
|---|---|
| Name and email | To book you in and send your confirmation and reminders |
| Mobile number | For reminders, and so we can reach you if something changes |
| Date of birth | To match you to the right patient record |
| Address | It's part of your patient record |
| Your GP | So your practitioner can contact your family doctor if your treatment needs it, with your agreement |
| How you heard about us | So we can thank whoever referred you, and know what's working |
| Your agreement to our privacy terms | So we can hold your personal and medical information, and share it only with your doctors and with your permission |
Your details go straight into our patient records system, Cliniko. Your health details are never sent to our payment provider.
Questions
Call us on 01 853 2788, or email hello@bodymed.ie.